Reliable Answers to Our Most Common Questions
Your questions answered! If you wish to get in touch with your query do not hesitate to contact us.
Domestic liquids used in washing machines contain optical brighteners which tend to lighten the colours of trousers, which would result in a colour mismatch between the trousers and the jacket. The lining contained within the lapels is not water resistant and could result in a ‘bubbling’ effect. Blazers are also known to shrink when washed as well.
We deliver the garments in plastic packing to ensure that that the items are received in the best possible manner. Storing items in plastic packing increases the risk of mould, thus we always recommend that items should be stored in breathable packaging such as Merino blanket bags, wedding dresses bags etc. which are usually made out of cotton material. Another alternative is to store your garments in cotton sheets or vacuum packaging. Always make sure that you store garments clean and completely dry.
It is always much better to send a garment for dry cleaning before it is put away for the season, rather than sending it in just before wearing it when stains have been noticed. A common mistake is when you may not realise that a garment is stained when putting it away, whereby removing stains from a garment that has been in a wardrobe for a few months, makes stain removal almost impossible. Sadly, many of our customers have commented on the fact that certain ‘yellowish’ stains have only appeared on their garments, several months later during storage.
Monday to Friday from 07:30 until 17:00 (Closing at 19:00 between 15th April & 15th July)
Saturdays from 08:30 until 13:30.
Ibragg Self-Service Launderette
Open every day from 07:00 until 22:00.
Campus Hub Self-Service Launderette
Prices are always the same, irrespective whether you bring your garments to one our outlets, use our door to door services or the service of any of our agents.
Yes, you can use a combination of sending & receiving garments to your home or office and to/from our outlets. Unfortunately, we cannot change delivery instructions when a garment has been taken to one of our agents.
Portughes Dry Cleaning is CSQM and ISO 9001:2000 certified (assessed by TUV-ICB). We also utilize the most up-to-date technology and our processes are considered to be amongst the highest standards within the European Union.
Nevertheless, we always welcome suggestions on how we can possibly improve our services, thus inviting you to write/email us on firstname.lastname@example.org , stating the nature of your complaint as well as any relevant details that you would like to add. Please remember to have your invoice number handy and quote this when corresponding or speaking with us. Our policy is to re-process garments ‘free of charge’ if we feel that we may be able to repeat the process and the nature of the garment permits.
Whilst we welcome any complaints made within 15 days from the date on the receipt, we strive to acknowledge your complaint within 2 working days.
Garments sent for laundry are immersed in water during the cleaning cycle, whilst garments which require Dry Cleaning are immersed in a spirit called ‘Perclorethylene’.
When garments which are meant for dry cleaning are washed instead, the most common damages that can occur include shrinking and/or ‘bubbling’ along the interlinings of the garment, as well as permanent creasing of the material.
– April – August September – March
|Clothing excludingSuede and Leather||1 week
|Quilts||2-3 weeks||1 week|
|Curtains/Merino/Quilts D/C||3 weeks||2 weeks|
|Carpets||4 weeks||3 weeks|
Please note that the above table is only indicative, the processing time may take longer for reasons such as re-processing for stain removal, sufficient drying times etc. In any case please feel free to discuss your time scale requirements with our staff upon collection of your garment, in some cases we may be able to reduce the usual time it takes to process.
Express service, such as same day or next day service, applies to laundry & dry cleaning clothing only, at an additional charge of 50% and 25% respectively. Our free collection & delivery service may not be possible in such cases, thus please call us on 21444444 to discuss your requirements.
Please refer to the price list which is available upon request from our staff, or alternatively, you may find them on the products and services section of our website.
We also welcome requests for commercial/group rates, therefore please email us on email@example.com with your details.
If the garment has not been treated at home and the stain has not been there for a long period of time, there is a good possibility that it will be treated and removed with the dry cleaning process. Nevertheless, the type of stain and fabric colour may also hamper attempts at stain removal.
Therefore no reputable dry cleaner can ever guarantee that a stain can be removed completely, but we will always do our utmost.
Once attempts have been made to remove stains, it is usually very difficult to remove stains, even by dry cleaning the garment. We suggest that the only action to take is to blot out the spillage onto a clean tissue without rubbing.
Colour run tends to ‘bleed’ onto lighter colors and/or whites, thus we can only offer this service entirely at your own risk.
Unfortunately once the material has become permanently ‘scorched’ it is almost impossible to restore. All of our garments are ‘hand finished’ by highly trained personnel using commercial ‘steaming’ equipment, we do not use hot irons such as those found at home.
For a full list of cleaning symbols, please refer to the Cleaning Symbols section at the top of this page. A circle with a ‘W’ means Wet Clean, whereby a circle with a ‘P’ means that the garment needs to be Dry Cleaned.
We do not offer this service as the dyes available on the market are non-fast dyes, meaning that the colour will usually only last for a couple of washes.
Unfortunately there is no solution to restore the original colour as bleach tends to remove the dye completely. When garments have been damaged by household bleach, the damaged area will not absorb the colour as much as the rest of the fabric, the end result would be having the garment colour in different shades.
We would need to see the fabric to confirm what kind of cleaning process is required. This depends mainly on the type of fabric used, the type of dye used to print the fabric and if the material has been pre-shrunk prior to the fabrication of the curtains. You can be assured that we will check and test the fabric before the cleaning process and should we have any doubts, we will contact you to inform you of any risks involved.
If the carpet is washed by a foam generator system, it costs €3.60 per square meter. Carpets are either made out of wool, hand-made, or contain other materials which must be dry cleaned, which cost €6 per kilo.
If in doubt, we can arrange to collect the carpet and call you with a quote before proceeding, at no additional expense to you.